Details
- Location: Houston, Texas
- Status: Currently Scheduling Interviews!
Duties
- Act as primary point of contact for clients and vendors
- Establish a trusting relationship will key members of client law firms
- Respond to client inquiries regarding progress updates and technical questions in a timely manner
- Coordinate with content and design teams to resolve client concerns
- Develop strategies to increase client loyalty
- Efficiently manage both short-term and long-term expectations of clients
- Acquire in-depth knowledge of each client’s business (key issues, competitive situation and industry trends)
- Manage communications with production teams and clients, ensuring clarity about accountabilities and deadlines
- Create and present periodic progress reports for internal/external use
Minimum Requirements
- 1-3 years of customer service related experience (b2b or b2c)
Ideal Candidate
- Strong client management, organizational, written and communication skills
- Detail oriented, organized, and able to handle multiple tasks simultaneously
- Excellent interpersonal communication and presentation skills
- Natural leadership abilities – knows when to take charge and when to delegate
- Experience in online marketing, digital media, or sales is a plus
- Google Analytics and/or Google AdWords Certifications a plus
Please DO NOT CALL about this position
If interested, please submit the form below.
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