Customer Service Specialist (Houston)

Details

  • Location: Houston, Texas
  • Status: Currently Scheduling Interviews!

Duties

  • Act as primary point of contact for clients and vendors
  • Establish a trusting relationship will key members of client law firms
  • Respond to client inquiries regarding progress updates and technical questions in a timely manner
  • Coordinate with content and design teams to resolve client concerns
  • Develop strategies to increase client loyalty
  • Efficiently manage both short-term and long-term expectations of clients
  • Acquire in-depth knowledge of each client’s business (key issues, competitive situation and industry trends)
  • Manage communications with production teams and clients, ensuring clarity about accountabilities and deadlines
  • Create and present periodic progress reports for internal/external use

Minimum Requirements

  • 1-3 years of customer service related experience (b2b or b2c)

Ideal Candidate

  • Strong client management, organizational, written and communication skills
  • Detail oriented, organized, and able to handle multiple tasks simultaneously
  • Excellent interpersonal communication and presentation skills
  • Natural leadership abilities – knows when to take charge and when to delegate
  • Experience in online marketing, digital media, or sales is a plus
  • Google Analytics and/or Google AdWords Certifications a plus

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